In this tutorial we'll show you how to build a customer feedback bot using Landbot. This will be useful if you want to keep up to date with your customers and how they are feeling.

What you'll need

Estimated time to complete

  • 20 minutes

Log in and select build a chat bot. Add a welcome message. Add Send a Message component from the left hand menu and link them via the default answer.

Next, add a Rating block and pick the emojis. Add a question. Add a variable name to store your the users answer.

Add another Rating question and repeat.

Next add a Question Text block and add a custom question of your choosing. Link it up.

Add a Yes/No question to gain some more info e.g Would you recommend to a friend.

Link the default answer to an Email to Team block then configure to forward the answers via email.

Finally add a Goodbye block onto the end (premium feature).

To preview, save and press preview.

Go through the flow to test that it worked as expected.

That's it! You now have a fully functioning Feedback gathering bot.

If you want to get really fancy then go ahead and add in some of the many functions that comes pre-built within Landbot.

Zapier to route data or trigger other automations or even customise the look and feel of your bot to match your business or website.

Further more dive into settings to add your SEO and Tracking details!


I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @tomosman or @makerpad.


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