With Mesa, you never have to leave customers in the dark about the status of their order. In this tutorial, you will learn how to automatically email a customer when their shipment has been delayed in transit.

Timestamps:

0:38 - Setting up our workflow based on when a Shopify fulfillment has been created and there has been a delay of more than 10 days

1:45 - Adding a third set using Tracktor to get the delay ID

2:36 - Adding a filter for when a fulfillment does not equal "delivered"

2:55 - Adding a fifth step to our workflow to grab the order ID of the delayed shipment

3:10 - Finally, adding an email to notify the customer about the delay

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